Last updated: 20th July 2023

Welcome to SeersApp.com, an integrated e-commerce website and online shop (the “Website”) owned and operated by Seers Consult, founded by David Kweku Egyir. We want to ensure your complete satisfaction with every purchase you make on this website. If for any reason you are not entirely satisfied with your purchase, we’re here to help! To be eligible for a refund, the product/service must meet specific criteria as mentioned below.

By accessing and using this website, you agree to be bound by the Refund Policy stated further below. Please read them carefully before using the Website, and especially before proceeding with any transactions on the Website.

Unless otherwise defined in this Refund Policy, terms used in this Refund Policy have the same meanings as in our Terms and Conditions of Use, accessible from seersapp.com/terms-conditions.

Table of Contents

1. Eligibility for Refunds

1.1	Products or services that are eligible for refunds include those with defects, inaccuracies, or non-delivery as described on the website.
1.2	Refunds may be requested for digital products or services only, provided that they meet the following conditions:    – The refund request is made within 7 days from the date of purchase.    – The digital product or service has not been accessed or downloaded.
1.3	Physical products are not eligible for refunds unless they arrive damaged or defective. Refunds are not provided for products damaged due to misuse or customer negligence.

2. Refund Procedure

2.1	To request a refund, please contact our customer support team via email: support@seersapp.com. In the email, you must provide your order details (especially the order number), detailed reason for the refund request, and any supporting evidence if applicable.
2.2	Once your refund request is received and verified, we will initiate the refund process.

3. Refund Processing Time

3.1	Refunds for eligible digital products or services will be processed within 14 business days from the date of approval of your refund request.
3.2	The actual time it takes for the refunded amount to reflect in your account may vary depending on your payment provider.

4. Refund Method

4.1	Refunds will be issued using the original payment method used during the purchase, unless mutually agreed otherwise.

5. Non-Refundable Items

5.1	Certain products or services may be marked as non-refundable on the website. These items are not eligible for refunds unless otherwise specified by law.

6. Refund Disputes

6.1	If you disagree with the outcome of a refund request, you may contact our customer support team (support@seersapp.com) to address the issue further.

7. Changes to this Refund Policy

7.1

We reserve the right to modify this Refund Policy at any time without prior notice. Especially, we may update this Refund Policy from time to time to reflect changes in our business practices. When we make significant changes, we will notify you through prominent announcements on our website or via email. Additionally, we will post the new Refund Policy on this page. Changes to this Refund Policy are effective once they are posted on this page. You are encouraged to check back here from time to time to stay abreast of changes to our policy.

8. Governing Law and Jurisdiction

8.1	These Terms of Use and the Refund Policy are governed by the laws of Ghana. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Ghana.

9. Our Contact Information

9.1	If you have any questions or concerns about this Refund Policy, please contact us via email: admin@seersapp.com A1 Ayido Valley Block A, Lower Hill Drive, UG, Legon, Accra, Ghana Phone: +233.24.211.2648

10. Implied Consent

10.1	By accessing and using this website, you acknowledge that you have read, understood, and agree to this Refund Policy. Your satisfaction and adherence to these terms are essential to ensuring a secure and pleasant shopping experience on our website.